Refund policy

Return & Refund Policy

At VENXO, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within 6 Days of receiving your order.

  • The item is unused, unworn, and in its original condition.

  • The item includes all original packaging, tags, manuals, accessories, and any complimentary items.

  • The product is not listed under the "Non-Returnable Items" section below.

  • Proof of purchase (order confirmation or receipt) is provided.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return:

  1. Contact us at business.by.raja@gmail.com within 6 Days of receiving your order.

  2. Include your:

    • Order number

    • Name

    • Reason for return

    • Photos (if the item is damaged, defective, or incorrect)

  3. Our support team will review your request and provide return instructions if your request is approved.

Please do not send products back without receiving return authorization from us.

3. Return Timeframe

Approved return requests must be shipped back within 6 Days after receiving return instructions.

Items returned after this period may not be accepted.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

  • Your refund will be issued to your original payment method whenever possible.

  • Refunds are processed within 2 Days after the returned item passes inspection.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchange Policy

We offer exchanges for eligible products in the following situations:

  • Defective items

  • Damaged items

  • Incorrect items received

  • Size or color exchanges (if applicable and subject to stock availability)

If the requested replacement is unavailable, we may offer:

  • A refund

  • Store credit (where applicable)

  • An alternative product of equal value

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 Days of delivery.

Please include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

Once verified, we will arrange an appropriate resolution, which may include:

  • A replacement

  • An exchange

  • A full refund

  • A partial refund, where appropriate

There will be no additional charges for approved claims involving damaged, defective, or incorrect products.

7. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

  • Gift cards

  • Downloadable digital products

  • Personalized or customized items

  • Perishable goods

  • Beauty, cosmetic, or skincare products that have been opened or used

  • Personal care or hygiene products

  • Undergarments and intimate apparel

  • Items marked as "Final Sale" or "Non-Returnable"

Additional product-specific exclusions may apply and will be indicated on the product page.

8. Return Shipping Costs

Return shipping costs are handled as follows:

  • If the return is due to a damaged, defective, or incorrect item, [STORE NAME] will cover the return shipping cost.

  • If the return is due to a change of mind, incorrect size selection, or any reason not caused by our error, the customer is responsible for the return shipping cost unless otherwise stated.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of items lost during return transit.

9. Cancellations

Orders may be cancelled before they are shipped.

If your order has already been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery, subject to this policy.

Any approved refunds for cancelled orders will be processed using the original payment method.

10. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date.